Frequently Asked Questions
Q: What procedure must be completed to qualify for this promotion?
A: This offer is on an FDA-approved corneal cross-linking procedure with Photrexa drug formulations [Photrexa Viscous (riboflavin 5'-phosphate in 20% dextran ophthalmic solution), Photrexa (riboflavin 5'-phosphate ophthalmic solution)] and the KXL System that slows or halts the progression of keratoconus.
Q: I didn't receive my coupon code or I have lost my coupon code. What do I do?
A: The coupon code is in the email you received from Living with Keratoconus after you enrolled in the program. If you did not receive your code, please contact firstname.lastname@example.org.
Q: What if my procedure is scheduled after the promotion end date for this offer?
A: Vouchers have specific valid date ranges for when a procedure must be completed and postmarked/uploaded. If your procedure was completed outside of the qualifying date range or your request was postmarked after the last postmark date stated on the voucher form, you will not be eligible for the voucher.
Q: Where do I find my Explanation of Benefits (EOB) for this promotion?
A: Your insurance provider should have sent you an Explanation of Benefits (EOB). If you have not received an EOB, request one from your insurance provider.
Q: What is a postmark date?
A: The postmark date is the day the Post Office processes your envelope. Mail is not processed on Sundays. You will not qualify for the rebate if it is not postmarked by the date specified on the rebate form. If uploading your submission, you must upload the proofs of purchase on or before the last postmark date listed on the promotion.
Q: My voucher is expired. If I send it in late, can I still receive the voucher?
A: Vouchers have specific valid date ranges for when a procedure must be completed and postmarked/uploaded. If your procedure was completed outside of the qualifying date range or your request was postmarked after the last postmark date stated on the voucher, you will not be eligible for the voucher.
Q: I checked the status of my voucher and it says I'm invalid. What does that mean?
A: If your voucher has an invalid status, it may be due to several reasons such as missing information or proofs of purchase, incorrect purchase date or postmark date. You will receive a non-compliance notification explaining the reason why your submission is invalid.
Q: Do I have to provide an email address?
A: An email address is not required to receive your voucher. However, it does provide us a way to communicate with you regarding the status of your voucher. Email addresses are always kept confidential.
Q: Why do I have to register my rebate request online?
A: By registering for your voucher online you will ensure accurate and timely processing of your voucher. However, any required proofs of purchase must still be mailed or uploaded to the website¹ in order to properly validate your claim.